a breakthrough program to design, build, operate and transfer the knowledge, tools and infrastructure required to enable and support a process-centric organization.
Organizations must always be searching for new ways to improve customer service, seize opportunities, increase productivity, enhance resource usage, increase flexibility and adapt to change. New approaches to Business Process Management (BPM) enable such outcomes.
In every organization there are many circumstances where time, money and goodwill are wasted. It feels like we are driving with the brakes on, that there is sand in the gears. What we want is a smooth flow of activities and information. We want work to be done in creative and innovative ways. We want a framework to support the innate desire of every person to improve the way they work as individuals and as team members. We want process-based management.
